Privacy Policy

1. Information We Collect

At Phaltom Motors Limited, we collect information to provide better services to our customers. The types of information we collect include:

Personal Information You Provide:

• Contact Information: Name, email address, phone number, postal address
• Identification Information: National ID number, passport details (for financing applications)
• Financial Information: Bank details, income information, credit history (for loan processing)
• Vehicle Information: Car make, model, year, registration number, service history
• Communication Preferences: Marketing preferences, feedback, survey responses

Information Collected Automatically:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, links clicked, search queries
• Location Data: Approximate location based on IP address (with your consent)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Process vehicle purchases, financing applications, insurance quotes, and service appointments
• Customer Support: Respond to inquiries, resolve issues, and provide technical assistance
• Marketing Communications: Send promotional offers, newsletters, and updates (with your consent)
• Improve Our Services: Analyze usage patterns, conduct research, and enhance user experience
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized access

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With banks, insurance companies, credit reference bureaus, and financing partners to process your transactions
• Business Partners: With authorized dealers, repair shops, and tracking system providers to fulfill services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

All third-party service providers are contractually obligated to protect your information and use it only for authorized purposes.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Personalize content and advertisements
• Improve website performance and security

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features and functionality.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Firewalls and intrusion detection systems
• Access controls and employee training
• Regular security audits and vulnerability assessments
• Secure data storage with backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to take precautions to protect your personal data.

6. Your Rights

Under the Kenya Data Protection Act (2019) and applicable laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal information we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your information in a structured format
• Right to Object: Object to processing for direct marketing purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact our Data Protection Officer using the information in Section 10.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites, products, and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to subscribed users
• Displaying a notice on our homepage

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after changes constitute acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Phaltom Motors Limited
P.O. Box 43796-00100, Nairobi, Kenya
Email: privacy@phaltommotors.com
Phone: +254 726 681010
WhatsApp: +254 726 681010

Data Protection Officer:
Email: dpo@phaltommotors.com
Office Hours: Monday-Friday, 9:00 AM - 5:00 PM

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya if you believe your rights have been violated.