Frequently Asked Questions

We are open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 4:00 PM. We are closed on Sundays and public holidays, but emergency support is available 24/7 via phone at +254 726 681010.

Our main showroom is located in Nairobi, Kenya. The exact address is P.O. Box 43796-00100, Nairobi. You can use the map on our Contact page for directions.

Yes, we encourage test drives! You can schedule a test drive by calling us at +254 726 681010 or visiting our showroom. Our sales team will be happy to assist you in experiencing your desired vehicle.

All our used vehicles undergo a comprehensive 150-point inspection by certified mechanics. We check engine, transmission, brakes, suspension, electrical systems, and provide a detailed vehicle history report. New vehicles come with full manufacturer warranty.

Yes! All our used cars come with a minimum 6-month mechanical warranty covering engine and transmission. Extended warranty options are available for up to 24 months at additional cost. Ask our sales team for specific warranty details on your chosen vehicle.

We partner with leading banks and microfinance institutions including KCB, Equity, Co-op Bank, SMEP Microfinance, Faulu Kenya, and Musoni MFB. We offer flexible repayment terms from 12 to 60 months with competitive interest rates starting from 12.9% p.a.

Required documents typically include:

• National ID or Passport
• 3 months' bank statements or pay slips
• Employment letter (for salaried individuals)
• CRB credit report
• Down payment proof (minimum 10-30% depending on lender)

Loan approval typically takes 24-48 hours after submitting complete documentation. Some microfinance institutions offer same-day approval for qualified applicants. Our financing team will guide you through the process.

We offer comprehensive car insurance, third-party cover, and medical/personal accident cover. Our policies include benefits like windscreen cover, personal accident cover, legal protection, and free roadside assistance. We partner with Jubilee, Britam, APA, CIC, UAP, and Heritage Insurance.

To file a claim:

• Call our 24/7 claims hotline at +254 726 681010 within 24 hours of incident
• Obtain a police report for theft or accident cases
• Submit photos of damage and required documents
• Our claims adjuster will assess and process within 48 hours

Our GPS tracking systems provide real-time vehicle location via mobile app or web portal. Features include geofencing alerts (virtual boundaries), driving behavior reports (speed, braking, acceleration), and remote engine cut-off for theft prevention. You can monitor your vehicle 24/7 from anywhere.

Installation takes approximately 1-2 hours at our service center. Our certified technicians discreetly install the device without damaging your vehicle's wiring. We provide full training on using the mobile app and web portal after installation.

Absolutely! We have a fully equipped service center offering routine maintenance (oil changes, tire rotations, brake service), major repairs (engine, transmission), bodyworks, painting, and auto electrical services. We use genuine OEM parts and offer competitive rates.

We recommend servicing every 5,000 km or 6 months, whichever comes first. Regular maintenance includes oil change, filter replacement, brake inspection, tire rotation, and fluid top-ups. Follow your vehicle's manufacturer guidelines for optimal performance.

Yes, we offer delivery services for vehicles purchased from our showroom. Delivery within Nairobi is free, while delivery to other counties may incur a nominal fee. We can also arrange transport to other East African countries upon request.