P.O.BOX 43796-00100 NAIROBI | +254 143 290690 |  phaltommotors@gmail.com |  +254 726 681010

Help Center

Everything you need to know about payments, support, and delivery

Payment Options

Payment Methods

Bank Transfer
Direct deposit to our company account
Mobile Money
M-Pesa Paybill: 123456 | Account: Your Invoice Number
Cash Payment
In-person at our showroom (subject to KRA limits)
Financing Options
Through partner banks & microfinance institutions

Financing Plans

Partner Banks: KCB, Equity, Co-op Bank, Absa, Stanbic

Microfinance: SMEP, Faulu Kenya, Musoni MFB

Loan Terms: 12 - 60 months

Interest Rates: Starting from 12.9% p.a.

Down Payment: 10% - 30% depending on lender


Quick Approval: Most loans approved within 48 hours
Customer Support

Phone Support

Sales Inquiries
+254 726 681010
WhatsApp
+254 726 681010
24/7 Emergency
+254 726 681010 (Roadside Assistance)

Email Support

General Inquiries
phaltommotors@gmail.com
Sales & Financing
sales@phaltommotors.com
Service Department
service@phaltommotors.com
Claims & Insurance
claims@phaltommotors.com

Visit Us

Showroom Address
P.O. Box 43796-00100, Nairobi, Kenya
Business Hours
Mon-Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 4:00 PM
Sun: Closed

Frequently Asked Support Questions

Response Time: Within 24 hours for emails

Phone Support: Available during business hours

Emergency Support: 24/7 roadside assistance

WhatsApp Response: Within 1 hour

Delivery Information

Delivery Areas & Timeline

Location Delivery Time Cost
Nairobi (CBD & Suburbs) 1-2 business days FREE
Kiambu, Machakos, Kajiado 2-3 business days KES 3,000 - 5,000
Nakuru, Naivasha 3-4 business days KES 5,000 - 8,000
Mombasa, Kisumu, Eldoret 5-7 business days KES 10,000 - 15,000
Other Counties 7-10 business days Quoted based on distance
East Africa (Uganda, Tanzania, Rwanda) 10-14 business days Quoted separately

Delivery Process

  1. Payment Confirmation: Full payment or financing approval received
  2. Documentation: NTSA transfer processed (3-5 days)
  3. Vehicle Preparation: Inspection, cleaning, and detailing
  4. Delivery Scheduling: Coordinate convenient date and time
  5. Final Inspection: Customer inspection before delivery
  6. Handover: Keys, documents, and orientation provided

Note: Delivery times may vary based on NTSA processing and vehicle availability.

What You'll Receive

  • Original Logbook (transferred to your name)
  • Vehicle keys (2 sets)
  • Service history booklet
  • Warranty documents
  • Owner's manual
  • Insurance policy (if purchased)
  • Tracking system documents (if installed)

Delivery FAQs

Can I inspect the vehicle before delivery?
Yes, we encourage final inspection at our showroom before delivery.

Does the vehicle come with fuel?
Vehicles are delivered with a full tank of fuel for Nairobi deliveries.

What if the vehicle has issues after delivery?
Contact our service department within 7 days for warranty claims.

Can I arrange my own transport?
Yes, you're welcome to arrange your own vehicle transport.

Need Further Assistance?

Our customer support team is ready to help you with any questions

Contact Us Now